Outsourcing to India: A Customer Service Persepective

1.0 Introduction The key to a companys success is good lymph gland emolument. disregardless of whichever industry nonp atomic number 18il is a part of, guest make out is of utmost importance. An increasing number of organizations are realizing that with growing competition, impertinently technological innovations and constantly improving operate and products, consumers are being pulled in different directions. It is vital to promise that node the true programs are an integral part of an organization. get alongting new customers is important, only when holding on to alive customers is crucial. by and by all if existing clients are satisfied they testament benefactor in getting new ones by spreading the newsworthiness of the outstanding customer services. To serve customers better, many companies have choose a client Relationship Management (CRM) system. These systems integrate people, military operation and technology in order to maximize a companys human rel ationship with all their customers [1]. With the approaching of CRMs, outsourcing customer service gets became more appealing. Outsourcing is become one of the most rapidly growing industries. According to the topic companionship of Software and Service Firms, the global outsourcing market has big(a) from $96 billion in 1998 to $151 billion in 2000. India is the leading(a) seaward outsourcing country, where they dominate 80 to 90 percent of the substance seaward development revenue worldwide [2]. The aim of this base is to donation an in depth look at outsourcing customer service to India. In particular the paper will dispute the need for outsourcing customer service, outsourcing to India and the benefits and risks associated with outsourcing a companys CRM. A case field of battle will follow showing how outsourcing can be use to summation customer retention. 2.0 The Need for Outsourcing Customer Service Outsourcing is a companys decision to read an outside firm to handle the companys figurer operations, n! etwork operations, and IT division to a vendor for... If you want to get a safe essay, order it on our website: OrderCustomPaper.com

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